LC Transport connects Lexington Clinic patients with trusted, background-cleared, HIPAA-certified LC employees — so every ride to your appointment is as dependable as the care waiting for you.
Three steps is all it takes. No app download. No surge pricing. No strangers.
When your LC appointment is confirmed, your care team flags transportation need. A coordinator schedules your ride and sends you an SMS confirmation — no action required on your part.
Your driver is a credentialed LC employee — not a gig worker. They know LC's clinic network, carry proper clearances, and are trained to assist patients with mobility, language, or accessibility needs.
Arrive on time, cared for, and calm. After your visit, your return ride is already coordinated. The coordinator dashboard tracks your ride in real time — your clinical team sees your ETA before you do.
When you call Uber Health or a gig-based NEMT service, you get whoever is available. When you call LC Transport, you get a Lexington Clinic employee — background-cleared, HIPAA-certified, CPR-current, and accountable to the same organization treating you.
Every LC Transport driver completes formal HIPAA training. Your health conversations in that vehicle are protected — legally and professionally.
Same background clearance standards applied to clinical staff. No exceptions, no shortcuts — because your safety extends beyond the exam room.
Gig platforms don't require CPR. We do. Because your condition doesn't stop at our door, and neither does our responsibility.
All active and scheduled rides plotted across the full LC network. Coordinators see driver location, ETA, and clinic destination in one view.
Patients receive automatic confirmation, driver details, and ETA updates via text — no app download required. Built-in two-way messaging for last-minute changes.
Coordinator selects a ride, clicks dispatch, and the driver assignment and patient SMS fire simultaneously. Ride status updates in real time across the dashboard.
Every Lexington Clinic location — from South Broadway to Frankfort to Richmond — pre-loaded and mapped. Rural patients served without premium uplift.
Wheelchair-accessible vehicles, interpreter coordination, and oxygen transport flagged at scheduling and communicated to drivers before pickup.
Track ride completion rates against appointment attendance. Quantify no-show reduction over time — the ROI case for the program, built into the platform.
I was missing appointments because I just couldn't get there. My daughter works and I don't drive anymore. LC Transport changed that. The driver knew exactly where to take me and even walked me inside.
As a referring provider, transportation barriers are one of the first things that derails a care plan. Knowing LC has an in-house transport option — with credentialed drivers — removes a variable I used to just accept as unavoidable.
My patient has stage 3 COPD and lives alone in Richmond. Before LC Transport, we were rescheduling him constantly. Now he makes every appointment. That's not a small thing — that's his disease management.
The full dispatcher dashboard — live ride map, SMS log, one-click dispatch, and real-time metrics — is available now. The LC Clinical Routing tool is also live for multi-stop route planning across all 37+ locations.
Three perspectives on why transportation is a clinical problem — not a logistics footnote.
National data is consistent: roughly three in ten missed appointments trace back to transportation — not forgetfulness, not disengagement. For patients managing chronic illness across multiple LC specialties, a single missed connection can cascade across an entire care plan. The fix isn't more reminder calls.
When a gig driver transports your patient, they operate outside your organization's accountability structure. No HIPAA obligation. No CPR requirement. No knowledge of your clinic network. LC Transport was built on a different premise: the driver is an employee, and your patient deserves the same standards in the car that they receive in the exam room.
Lexington Clinic now serves patients from Woodford County, Madison County, and Franklin County — markets where transportation infrastructure is thinner and ride times are longer. As LC extends its network into Versailles, Richmond, and Frankfort, the transport program follows. These aren't edge cases; they're the patients most likely to miss care without direct intervention.
Call our coordination line, have your care team submit a request, or explore the live coordinator dashboard — your ride to Lexington Clinic is ready when you are.
Lexington Clinic · Your Doctors for Life Since 1920 · Kentucky's Largest Private Physician Group
LC Transport — Lexington Clinic Patient Transportation
Your request has been received. An LC Transport coordinator will contact you within 2 business hours to confirm your ride. Questions? Call (859) 258-4000.