Governed patient help center

Lexi Care Assistant, now with adult supervision.

V4 moves Lexi from a pretty demo toward a governed patient help center: structured FAQ source, owner metadata, intent logging, confidence routing, separate ASC logic, and location-aware / service-aware branching. The bot can minimize, close, export logs, and route patients instead of improvising fiction in a white coat.

Governance summary

This is the part that matters more than the chatbot skin. Content without ownership decays into compliance mulch.

FAQ entries

Structured knowledge objects

Owners

Named governance domains

Intent logs

Saved in browser storage

ASC mode

Guarded

Separate procedure logic enabled

Context

The bot performs better when the patient context is explicit instead of psychic.

Location

Service line

Visit stage

Lexi uses context as a routing hint, not an excuse to make things up. That is a subtle but meaningful distinction.

Quick intents

Push patients into clear lanes before free text turns into an interpretive dance.

Content owners

Suggested operational owners for refresh and sign-off cadence.

✦

Lexi Care Assistant

Patient routing assistant — not the source of truth for clinical prep instructions

Location All locations

Service General question

Stage Before visit